What is the National Disability Insurance Scheme?

The National Disability Insurance Scheme (NDIS) is a new way of funding services and supports for people with disability. Under the scheme, eligible participants with disability receive their own individual funding and NDIS plan to support them to achieve their specific goals and live their life the way they want.

Previously, service providers received government funding to deliver services and supports, with little choice or flexibility given to people with disability. With their own individual funding, NDIS participants can now choose the services and supports they want and the providers to deliver them.


NDIS Accredited Providers 

To make sure that you receive the right service and support, Premier Care are NDIS care providers. What is the NDIS? The National Disability Insurance Scheme is a national scheme that helps Australians aged under 65 who have a permanent and significant disability. As NDIS approved providers, Premier Care can offer support coordination and can assist with personal activities, household tasks and development-life skills (amongst others).


Identifying your individual needs, the current support you receive, your goals and aspirations, the national disability scheme will increase your independence whilst always being on hand to help when you need it.

When you want to find an NDIS provider, look no further than Premier Care. Making us stand out from other in-home care providers, it is just one of the reasons that you should opt for our care over others in the Sydney area.

What Is The Process?

The first step in the process is working out if you are eligible for the scheme. To be able to access the services, you must:

  • Have a permanent disability which:
  • Affects your ability for economic and social participation
  • Means that you will need the support for a long period of time
  • Reduces your ability to perform actions/tasks and participate in activities without the appropriate support
  • Live in an ‘NDIS transition area’ - which Sydney is
  • Be an Australian citizen or a holder of a permanent visa/hold a Protected Special Category Visa
  • Be under the age of 65

If you are eligible, an NDIS representative will get in contact with you, asking you to demonstrate your eligibility – through a series of questions. They will also assist with the NDIS planning process. To discover more information about what NDIS help we offer, take a look at the NDIS support catalogue that we have on our website. Similarly, to find out more about the prices, here is the NDIS Price Guide – this, however, is subject to change, so ensure that you enquire with us about the prices of the services you require.

What Happens in the Meeting and after the meeting?

In the NDIS meeting, they will talk through with you what you need your plan to consist of and what the funding will offer you. Through the meeting, they will create an NDIS plan that provides the right type of support for you. As NDIS providers, we can then deliver these services.

It’s important to prepare for your meeting. You can do this by:

  • Thinking about what you want to get out of the support services
  • Thinking about your future aspirations
  • Think about any support services that you’ve always wanted
  • You should also bring the following to your NDIS meeting:
  • A filled out ‘Map my World’ booklet: a booklet which will be given to you to fill out before the meeting.


  • Any relevant documentation
  • A list of questions that you might have about the plan
  •  Someone to support you

Once the plan is approved, it will run for a 1 to 2 years, – unless throughout that time there is a significant change which requires a review of the plan. When it’s coming to the end of the plan (approximately 6 weeks before), the NDIS will contact you to schedule a plan review which will outline what the goals are for the following year.

Get in Contact With us Today

Do you want to find out more about the NDIS, what it includes and how we can help you? And are you living within Sydney or NSW? Get in contact with Premier Care today on 02 9623 6244. We will guide you through the process and will showcase why you should choose us as your NDIS accredited providers

Types of supports Premier Care can assist you with that are funded under the NDIS?

  • Help with household tasks
  • Help with meal preparation and cooking
  • Help with personal care and tasks associated with daily living
  • Assistance, to help you, participation in community, social, economic and daily life activities
  • In your Workplace to allow you to successfully get or keep employment in the open or supported work force
  • We provide assistance in all regions of Sydney, and lower blue mountains, give us a call to discuss how we can assist you.

Community Access

Recreation and leisure activities are a critical to the quality of life for all people, including those with disabilities. Community access is an important part of the life of a person with a disability, as it provides access to recreation tasks, social opportunities and enables an individual to develop skills and competencies.

  • Transport for shopping, banking and paying bills etc.
  • Transport to and from appointments such doctors etc.
  • Transport for outings or to visit friends and family etc.
  • Transport to activities, sports game, to a restaurant etc
  • Companionship

Domestic Assistance 

A clean or tidy environment can make a difference to quality of life at home. We understand this and provide a “helping hand” when it comes to the daily domestic responsibilities in life. Our aim is to ensure your home is cared for just the way you like it. Whether it’s changing your bedsheets, or mopping the floor, our friendly Support Workers will help you get chores done around your home so you can enjoy a clean and tidy house and feel comfortable in your home. Premier Care can work alongside you or under your direction to undertake the household duties required in the day-to-day running of a home. Duties can include:

  • General tidy-up
  • Washing and ironing
  • Cleaning bath, toilet and shower
  • Vacuuming
  • Dusting
  • Sweeping
  • Shopping
  • Make your bed
  1. Meal preparation and cooking
  2. Assist with grocery shopping
  3. Unpacking shopping

Note: Premier Care Does not provide cleaning products or equipment to provide this service, this is the responsibility of the home owner.

Personal Care

We can help with several daily living tasks, which can include:

  • Dressing and undressing
  • Bathing
  • Showering
  • Toileting
  • Continence support
  • Shaving
  • Grooming
  • Medical administration
  • Food preparation
  • Assistance with feeding
  • Assist with fitting items such as hearing aids, teds stocking, splints etc.


We understand that the need for short term care can arise suddenly and for a range of reasons.We understand no two people have the same reasons for requiring respite care, which is why we are flexible with our care and support options. You can feel relaxed knowing your loved one will receive the right level of care and support from our qualified and experienced staff.

Premier Care provides Respite in the home, or in the community.

 Personal care, domestic assistance, meal preparation, social support and community Access.


What is support coordination?

There are three levels of support coordination that can be included in your plan:

  1. Support connection – This support is to build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and achieve your goals.
  2. Support coordination – coordination of supports: This support will assist you to build the skills you need to understand, implement and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.
  3. Specialist support coordination – This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and ensuring consistent delivery of service.

Depending on your individual goals, plan objectives and aspirations you may receive funding for these supports in your plan.

Signing up for Support Coordination with us is very easy. Just click on the link below to fill out our sign-up form online. Alternatively, you can also request our friendly team to give you a call.

When signing up, we will ask you to fill in your details, upload a copy of your NDIS plan and accept the terms of our Customer Service Agreement.

NDIS Price Guide

Premier Care Australia charges according to the TTP prices.

The price guide is available at https://www.ndis.gov.au/media/1457/download

Remember, participants who use agency management (i.e., the provider is paid via the NDIS portal) or who use plan management must not be invoiced above the maximum rate that is published in the price guide. Participants who self-manage are not subject to the pricing arrangements in the NDIS price guide.


I am developing a service agreement, what questions should I ask before signing anything?

Just like starting with any new provider, you can ask them questions that will help you make a decision on whether you will use them as a provider or not. Below are a few examples of questions you may want to ask the provider:

  • How will they will help you to achieve your goals?
    • Premier Care will work with you to achieve your goal, with your Client coordinator or Support Coordinator dependant on services provided to you we will speak with you about your goals and how we can assist you in achieving these outcomes.
  • What is their experience delivering supports?
    • Premier Care has been around since 2000 and has been providing these services
  • What are their prices? What is included? How will they charge you?
  • Do they wish to discuss a notice period for ending an agreement?

Remember, you have choice and control in the supports you receive. This means you have the choice over who provides your supports and how they are provided.


Funding for transport

Where it is reasonable and necessary, a participant plan may include funding for transport. A participant is allocated transport funding if they cannot use public transport without substantial difficulty as a result of their disability. It is not intended to cover transport assistance for informal carers or parents to transport the participant to everyday commitments. For information about when transport funding is included in a participants plan, refer to the NDIA’s Operational Guideline: Transport.

There are three benchmark levels of funding for adults who receive transport funding. For more information, refer to NDIA Factsheet: Participant Transport.

  • If you’d like transport support funding in your NDIS plan, be sure to ask for it in your planning meeting and be clear about why you need it, ensuring this is aligned with the NDIS guidelines.

Providers are able to claim worker travel time under certain circumstances when delivering the following supports:

  • Personal care
  • Community access

Other public transport tools

To make public transport easier to use and more affordable, a range of other concessions and handy tools are available, depending on which state you live in. These include Companion Cards, Assistance Animal Permits and much more. Find out more on your state government transport website:

There are many other transport assistance programs and initiatives. They can be a great help, but might impact your NDIS funding, so be sure to speak to someone about your options. Examples are:

  • Companion Card: This card provides a free ticket to events where the person requires assistance.
 Taxi Subsidy Scheme: This scheme allows people to access concessional rates when they use a taxi. Every state has its own scheme, so it is best to Google 'taxi subsidy' and the name of your state to find out more.